Help and Frequently Asked Questions
I've lost my password! How do I recover it?
We can recover your username and password in a few moments! You will just need to answer a couple of simple questions based on the information you provided to us when you first established your account.
How do I change my password?
You can change your password with only a few simple steps. Click the “Change Your Password” button above to begin.
How do I get the best Active Elements® experience?
Active Elements recommends the following browsers:
- Mozilla Firefox 22 or later
- Apple Safari 6 or later (Mac only)
- Opera 12 or later
- Google Chrome
- Mobile Safari on iPhone, iPod Touch or iPad (with iOS 6 or later)
All of the above browsers are faster and more responsive than Internet Explorer in day-to-day use. As such, your experience of the Active Elements® website will be significantly enhanced if you use one of them — especially Firefox, Safari or Chrome.
Because of security concerns and its poor support for industry-standard web technologies, we strongly recommend against the use of Internet Explorer.
Internet Explorer users
At Active Elements we recommend that all Microsoft Windows users migrate from Microsoft Internet Explorer to Mozilla Firefox.