Active Elements


Help and Frequently Asked Questions

I've lost my password! How do I recover it?

Recover Your Password

We can recover your username and password in a few moments! You will just need to answer a couple of simple questions based on the information you provided to us when you first established your account.

How do I get the best Active Elements® experience?

Active Elements recommends the following browsers:

Because of security concerns and its poor support for industry-standard web technologies, we strongly recommend against the use of Internet Explorer.

Internet Explorer users

At Active Elements we recommend that all Microsoft Windows users migrate from Microsoft Internet Explorer to Mozilla Firefox.